FAQs
Find answers to the most common questions.
What is included in the stay?
All stays include fully furnished homes, high-speed Wi-Fi, utilities, and regular cleaning. Additional services can be added based on your needs.
How flexible are the stay durations?
We offer stays from a few weeks to several months, depending on the home. Minimum length can vary by property—share your dates and we’ll confirm what’s possible.
Can I extend my stay?
Yes, when the home is available. Reach out before your checkout date and we’ll check availability and next steps for an extension.
Is registration (Anmeldung) possible?
Rules depend on the municipality and how long you stay. We can outline typical options and documents so you know what to expect before you book.
Are pets allowed?
Some homes welcome pets with prior approval and may include an extra fee. Tell us about your pet when you inquire and we’ll match you with suitable properties.
How does the check-in work?
You’ll receive clear instructions before arrival—often self check-in with a lockbox or code. If anything is unclear, our team is available to help you get settled.
What happens if I need support during my stay?
Contact us by phone or email during working hours for booking questions or issues with the home. For urgent matters outside hours, we provide guidance in your check-in materials.
Do you offer solutions for companies?
Yes. We support relocations, project teams, and group stays with flexible terms and invoicing where needed. Share your headcount and dates and we’ll propose a setup.
Still have questions?
We're happy to help.
