Privacy policy
This policy explains what personal data we collect when you use Quickstay, how we use it, and the choices you have. It is meant to be readable alongside our Terms & conditions.
Last updated
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Data transparency
We tell you what we collect and why before we ask for optional details.
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Secure processing
We use appropriate technical and organisational measures to protect your data.
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User control
You can request access, correction, or deletion where the law allows.
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Information we collect
We collect data you provide (name, email, phone, stay dates, party size, messages) and technical data from your device (IP address, browser type, pages viewed) when you use our website or contact us.
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How we use information
We use personal data to respond to enquiries, prepare offers, manage bookings, invoice, communicate about your stay, improve our services, and comply with legal obligations.
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Legal bases
Depending on the situation we rely on contract performance, legitimate interests (for example secure operation of our site), consent where required, or legal obligation.
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Sharing with third parties
We may share data with payment providers, IT hosting, email delivery, or property partners solely to deliver your booking. We do not sell your personal data.
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International transfers
If data is processed outside your country, we use safeguards such as standard contractual clauses where required by law.
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Retention
We keep data only as long as needed for bookings, accounting, tax, and legal claims, then delete or anonymise it according to our retention schedule.
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Cookies and similar technologies
We may use cookies for essential site function, analytics, or preferences. You can control non-essential cookies through your browser or any consent banner we provide.
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Your rights
Where applicable you may have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may also lodge a complaint with a supervisory authority.
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Children
Our services are not directed at children under 16. If you believe we have collected a child’s data, contact us and we will delete it.
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Changes to this policy
We update this page when our practices change. The Last updated date shows the current version. Significant changes may be communicated by email where appropriate.
Privacy contact details
For privacy requests or questions about how we handle your data, contact our privacy point of contact.
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Postal address Quickstay, Ramstein area, Germany
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Response time Within 5 business days for privacy requests